Return Policy

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MysteriousPlants will replace a product or issue a refund at no cost to the customers if the product is delivered with one of these 2 conditions:

• Wrong product - If you received a wrong product due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue you a full refund (including shipping charges).
• Faulty products/damaged items - If you received a defective product, please notify us within 2 business days and we will assign a Return number for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product we will ship out a replacement to you right away. Please note that just because one or two items in a whole case are defective it does not mean that all of the items are defective.

All returns are the responsibility of the customer until they reach MysteriousPlants

All returns must be sent back to our address within 7 days from receiving the return number. Items returned must be in a new and unused condition. Shipping fees are non-refundable.

NO Returns will be accepted under the following conditions:

• Any refused shipment sent back to MysteriousPlants does not constitute the right to a refund or credit. The customer will have to make arrangements with MysteriousPlants to receive the refused shipment again.
• Any returned shipment without the proper Return number does not constitute the right to a refund or credit and will be refused by MysteriousPlants.
• No returns will be accepted after 30 days of delivery, regardless of reasons.